Why do I have extra credit when I go to check out?
This could be because the add-ons you’ve selected are not the same ones you ordered during the campaign. Check the value on the add ons page and order according to your credit level.
If that doesn’t work e-mail “itsmontynero at gmail dot com” for help
Last updated: April 30, 2020 03:55
I can't remember what I ordered or what I paid.
Check the Little Deaths kickstarter page. You can find what you ordered there. If you ordered addons the value is listed at the bottom of the main page.
Last updated: April 30, 2020 03:50
If I ordered something extra during the campaign, like a graphic novel, do I have to select it from the ADD ONS page and check out with it?
Yes
Last updated: April 30, 2020 03:51
I'm confused/this isn't working. What can I do?
Contact “itsmontynero at gmail dot com”
Last updated: April 30, 2020 03:52
General problems
Check the Little Deaths kickstarter campaign page and the other FAQ’s for the information you require. If nothing works please email “itsmontynero at gmail dot com” for assistance.
Last updated: April 30, 2020 03:54
I didn't order any add ons during the campaignbut I'd like to now. How do I do that?
Any extra orders can be added on the add ons page. Simply pay the extra amount when you check out. Extra items add to the weight of your parcel so there is a small additional postage charge.
Last updated: April 30, 2020 03:58
I'd like to order some original artwork but would like to discuss it first.
Email “itsmontynero at gmail dot com” and I’ll get right back to you.
Last updated: April 30, 2020 03:59
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.